Table Of Contents

Metalback – FAQ

What is Metalback?

Metalback is Kinesis’ take on cashback programs, enabling users to accumulate allocated gold (KAU) from their purchases instead of receiving traditional cash rewards. This program offers a way to combine regular online shopping with wealth-building through gold accumulation.

How Metalback Works

In the dedicated Metalback hub of the Kinesis platform, users can explore an extensive range of nearly 6,000 global brands offering diverse products and services. This hub empowers users to shop online just as they would on the retailer’s website, utilizing standard payment methods while simultaneously earning Metalback rewards.

Key Features of Metalback

• Earn Up to 10% in allocated Gold: Users can receive up to 10% of their purchase value back in the form of allocated gold, credited directly to their Kinesis account.
• Global Reach: Access to thousands of brands worldwide, offering attractive Metalback rates on purchases.
• Convenient Payment Options: Purchases can be completed using gold, silver, or traditional payment methods like a debit card in the user’s local currency.

How to Earn Metalback in Three Simple Steps

1. Choose a Shop:
   Visit the Metalback hub on the Kinesis platform to browse over 6,000 merchants worldwide. Select a store that offers up to 10% Metalback.
2. Make a Purchase:
   After selecting a merchant, you will be redirected to their website to complete your transaction. Use any payment method supported by the merchant, such as gold, silver, or a standard debit card.
   (Pro Tip: Enable browser cookies so that Kinesis can track your purchase and calculate your Metalback earnings accurately.)
3. Receive Your Metalback:
   Once your transaction is verified, your Metalback rewards will be deposited into your Kinesis account within 14 to 150 days(¹), depending on the retailer’s processing policies. You will receive a confirmation email when your transaction is finalized.

Kinesis’ Unique Contribution

Kinesis enhances the Metalback experience by contributing an equal percentage of the savings directly to the Master Fee Pool, benefiting all system users. For example, if a user earns a 10% Metalback reward, Kinesis matches this by adding another 10% to the Master Fee Pool in order to increase yields and thus drive system’s velocity.

How much can I earn?

With Metalback, you can earn up to 10% (consider that as you get paid in gold, should the gold price appreciate your earnings will be higher over time when calculated in your local currency). Occasionally, some brands may offer even higher rewards, with Metalback rates reaching up to 25% on certain products and services. Additionally, all gold (KAU) earned through Metalback contributes to your Holder’s Yield.

Can I qualify for Metalback?

To qualify for Metalback, your Kinesis account must be verified through the KYC (Know Your Customer) process.

Can Metalback be accessed on both the platform and the app?

Currently, Metalback is available exclusively on the desktop platform. However, plans are underway to make the program accessible via the Kinesis mobile app.

Which payment methods are accepted?

You can make online purchases with various standard payment methods and assets, depending on the retailer. Make payments in gold (KAU) and silver (KAG) using your Kinesis card, or spend in local currency with your debit card, or choose any other online payment method offered by the retailer.

How many retailers are participating? 

You can save up in gold on all your every purchase at nearly 6,000 major retailers worldwide, whether you’re shopping for your favourite luxury brands or everyday essentials. The Metalback hub offers a diverse selection of categories, across Travel, Luxury, Electronics, Clothes & Fashion, Business, Insurance, Sport, Wellbeing, and many more. 

Will Metalback contribute to my yields?

Yes, all gold (KAU) paid into your Kinesis account as Metalback will contribute to your Holder’s Yield.

Additionally, whenever you make Metalback purchases with your Kinesis card, you earn a percentage back in gold and silver as part of the Velocity Yield – which also contributes to your Holder’s Yield once deposited into your Kinesis account.

Referrers and partners also benefit, earning a share of yields whenever anyone in their referral network makes purchases through the Metalback hub.

Importantly, Kinesis matches 1:1 every percentage you earn on your Metalback purchases and adds it to the master fee pool, which in turn increases the system’s velocity and boosts yields even further for everyone.

How will Metalback be paid?

Once you complete your purchase, expect your Metalback to arrive within 14 to 150 days from the transaction verification date, depending on the stores’ individual policies and processing times. 

Kinesis calculates the value of your Metalback savings based on the equivalent US Dollar value of gold (KAU) at the time of your purchase. 

Kinesis will notify you via email about the progress of your Metalback savings. Once they have verified the transaction, you’ll receive your Metalback in gold (KAU) credited to your Kinesis account.

Are there any costs associated with Kinesis Metalback?

No, there are no additional fees for participating in the Metalback program. You simply earn gold while making regular purchases through the Metalback hub.

Which countries is Metalback accessible in?

Metalback is available in the most regions worldwide, including:

• United States
• United Kingdom
• Asia
• Europe
• Middle East
• Australia & Oceania

Can I earn Metalback if I live in an unsupported country?

Yes, you can still earn Metalback even if your country is not currently listed as supported. As long as you complete the full KYC verification process, you can earn Metalback for purchases made with supported retailers that ship to your location. This makes the Metalback program accessible for international purchases, allowing you to shop from virtually anywhere and receive rewards in gold.

1. Why Does It Take Up to 150 Days?
   
   The 150-day timeframe for receiving Metalback rewards reflects Kinesis’ commitment to maintaining a secure and reliable system. This period allows for thorough verification processes to confirm the legitimacy of transactions and safeguard against fraudulent activities, especially in high-value categories such as flight bookings and luxury purchases like jewelry.
   
   a) Verification of Transaction Legitimacy
   Longer processing times ensure that every purchase is genuine and meets the criteria for earning Metalback rewards. This is particularly important for purchases that are susceptible to cancellations or changes.
   b) High-Risk Categories
   Transactions involving high-value items, such as jewelry or travel bookings, carry a greater risk of being modified, refunded, or disputed. Without a robust verification system, these changes could lead to undeserved rewards being issued.
   c) Fraud Prevention
   The extended timeframe helps Kinesis protect both users and merchants from fraudulent activity. It ensures that rewards are granted only after payments are finalized and the risk of disputes or refunds has been mitigated.
   
   How This Benefits Users and Merchants
   
   By implementing a 150-day crediting period, Kinesis:
   a) Preserves the integrity of the Metalback program by rewarding only legitimate transactions.
   b) Safeguards merchants from fraudulent claims or disputes.
   c) Ensures that users receive rewards that are accurate and fair.
   
   This strategy is essential for maintaining trust in the Kinesis system while fostering a secure environment where users can confidently earn gold as part of their everyday spending.
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